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*When free shipping is offered, packages will be sent via ground service*
- We are unable to deliver on public holidays, any orders placed on a public holiday will be dispatched the following working day
- A signature is not required for deliveries. You can request for your parcel to be left with your neighbor, or in a safe place!
- All parcels are sent on a fully trackable service which you can track by following the ‘track order’ button in your shipping confirmation email.
- Priority Delivery will arrive within 2-3 working days from when you submit your order and is available Monday – Saturday.
- Next day delivery is only available Monday – Friday. Please note, if you place an order on Sunday for next day delivery, this will be delivered in 2 working days.
- The cut-off for next day delivery between Monday - Friday is 3:00pm CST.
*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us immediately and no longer than 7 days.*
- Pre-Ordered items will be shipped within 48 hours of arriving in our shipping facility.